Repair Authorization

CLICK HERE  for printable repair terms

The staff at Custom Auto Specialties realizes it is very inconvenient to be without your vehicle. We promise to return your vehicle to you as quickly as possible without compromising the quality of repairs just to meet a target date. There are many factors to consider that may occur during the repair of your vehicle.



Dear Valued Customer:

Thank you for choosing Custom Auto Specialties to repair your vehicle. This Repair Authorization states the terms under which Custom Auto will repair your damaged vehicle. We are happy to answer any questions you may have, and our goal is to ensure your complete satisfaction. Thank you for choosing Custom Auto


  REPAIR TERMS

pair

1. 1.    I authorize Custom Auto to repair the vehicle including the purchase and installation of all necessary parts, materials, labor and subcontract services. I authorize Custom Auto to disassemble my vehicle for the purpose of diagnosing repairs and preparing a full estimate of the cost of repair. I understand that if I choose not to complete repairs, I may be charged for disassembly, reassembly and/or partially completed work based on Custom Auto’s normal hourly labor rate.


   2.   I understand that any repair estimate is based on a preliminary inspection and does not cover additional parts or labor that may be required to complete the repair.


   3.  I authorize Custom Auto and its employees to drive my vehicle for purposes including diagnosis, testing and/or inspection.


   4.  I agree to remove all valuables and personal property from the vehicle. I understand that Custom Auto and its employees will NOT be held responsible for loss or theft of any personal property left in the vehicle such as phones, computers, cameras, sunglasses, credit cards, cash, sporting goods, CD’s and all other personal property.


    5.   I understand that I have 24 hours from Custom Auto’s first notification to pick up the completed vehicle. Custom Auto will impose its then-current daily storage fee if the vehicle is not picked up within 72 hours of completion.


    6.   I authorize the applicable insurance company to pay Custom Auto directly for all repairs including any supplemental payments. I hereby appoint Custom Auto Specialties as a true and lawful attorney in fact to endorse, on my behalf, any insurance check received as payment for repairs performed on the vehicle.


    7.   Custom Auto will accept payment as follows: Insurance Checks (best method), Debit Cards, Credit Cards (Visa, MasterCard, Discover and AMEX). A transaction fee may be added to all credit card payments which will be based on the total amount paid. I am responsible for payment in full for the repairs except to the extent an insurance payment has been made. I understand that the vehicle may not be released to me until full payment has been made.


    8.  After 30 days from the completion of the repair (or such longer period as may be required under applicable state law) I understand that the vehicle may be deemed abandoned if I fail to retrieve the vehicle for any reason, including failing to make payment in full. In such event, Custom Auto may, in its sole discretion, impound the vehicle with a third party or seek to declare the vehicle abandoned for purposes of re-sale. Any proceeds from such re-sale shall first go to pay costs then to the balance owed to Custom Auto.


    9.   I understand that an express mechanic`s lien is hereby acknowledged to secure payment. Should legal action be necessary to enforce collection, I will be responsible for all legal expenses.


    10.  I understand that Custom Auto is not responsible for any damage to the vehicle resulting from any act of nature including, without limitation, damage caused by hail, wind, fire or flood.


      11.  LIMITED LIMETIME WARRANTY. Subject to the specified exclusions and exceptions, Custom Auto provides a limited lifetime warranty for the work performed under this Repair Authorization. This limited lifetime warranty includes all repairs and workmanship on sheet metal, frame, unitized chassis components, and mechanical items, but specifically excludes electric systems. This limited lifetime warranty is subject to any manufacturer’s warranty covering parts and materials. This limited lifetime warranty is non-transferable and valid for as long as I own the vehicle. All warranty repairs must be performed at Custom Auto; any repairs or alterations to the vehicle performed at a different facility in any manner whatsoever shall automatically void this limited lifetime warranty. This limited lifetime warranty shall not apply to repairs necessitated by any cause beyond the reasonable control of Custom Auto, including any defects, damage, or malfunctions caused by or resulting from unauthorized service or parts, improper or inadequate vehicle maintenance, alterations, accidents, modification or repairs, subsequent repairs performed by a party other than Custom Auto, abuse, misuse, neglect, acts of God, or environmental damage. THE WARRANTIES AS SET FORTH IN THIS SERVICE CONTRACT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.


       12.  LIMITATION OF LIABILITY. In no event shall Custom Auto be liable for consequential, special or indirect damages of any nature, and Custom Auto’s maximum liability in all cases shall be no greater than the amount actually paid to, and received by, Custom Auto for the services performed on the vehicle.


        13.  MANDATORY ARBITRATION. I agree that all claims and disputes relating to this Repair Authorization (including the arbitrability of any issue) and the work performed on my vehicle shall be exclusively, solely and finally settled by confidential arbitration in the state in which the repair was performed, in accordance with the Federal Arbitration Act (9 U.S.C. § 1 et. seq.), and the then-existing rules of the American Arbitration Association (“AAA”). There shall be a single arbitrator. The filing costs and arbitrator fees shall be the sole responsibility of the party filing arbitration. If the parties cannot agree on the single arbitrator, then each party shall select one individual to choose an arbitrator and those individuals shall agree on the arbitrator within 10 days. The arbitrator’s decision shall be final, binding and non-appealable and may be reduced to a judgment in any competent jurisdiction.


       14.  ENTIRE AGREEMENT. The terms contained in this Repair Authorization constitute the entire agreement between you and Custom Auto related to the repair of your vehicle. This Repair Authorization shall supersede all prior oral and written discussions, agreements and understandings of the parties with respect to the subject matter of this Repair Authorization. No modification, amendment, supplement to or waiver of this Repair Authorization or its terms and conditions shall be binding upon either party unless made in writing and signed by both parties.